1. Introduction
At Quartz Shore Studio, we strive to provide high-quality makeup artistry services and a satisfying experience for all our clients. This Refund Policy outlines our procedures and guidelines regarding refunds, cancellations, and rescheduling of our services.
By booking our services, you acknowledge that you have read, understood, and agree to this Refund Policy.
2. Service Bookings and Deposits
2.1 Deposits
For most services, we require a non-refundable deposit to secure your booking. The deposit amount is as follows:
- Bridal Services: 30% of the total service cost
- Editorial & Commercial Makeup: 25% of the total service cost
- Personal Services: 20% of the total service cost
- Group Workshops: 25% of the total service cost
The deposit will be deducted from the final payment for your service. Deposits are non-refundable but may be transferable in certain circumstances as outlined below.
2.2 Payment Methods
We accept the following payment methods:
- Credit/debit cards
- Bank transfers
- Cash (for in-person services only)
All payments are processed in British Pounds (GBP).
3. Cancellation and Rescheduling Policy
3.1 Standard Services
For all standard makeup services (excluding bridal services), our cancellation policy is as follows:
- More than 48 hours notice: Full refund of any payments made (excluding the non-refundable deposit). The deposit may be transferred to a rescheduled appointment within 3 months of the original date.
- 24-48 hours notice: 50% refund of any payments made (excluding the non-refundable deposit). The deposit may be transferred to a rescheduled appointment within 2 months of the original date.
- Less than 24 hours notice: No refund will be issued. The deposit is forfeited.
- No-show: Full payment is due, and no refund will be issued for any payments made.
3.2 Bridal Services
Due to the high demand for bridal services and the extensive preparation involved, we have a stricter cancellation policy for these services:
- More than 30 days notice: Full refund of any payments made (excluding the non-refundable deposit). The deposit may be transferred to a rescheduled appointment within 6 months of the original date, subject to availability.
- 14-30 days notice: 50% refund of any payments made (excluding the non-refundable deposit).
- 7-14 days notice: 25% refund of any payments made (excluding the non-refundable deposit).
- Less than 7 days notice: No refund will be issued. The deposit is forfeited.
3.3 Group Workshops
For group workshops and corporate training sessions, our cancellation policy is as follows:
- More than 14 days notice: Full refund of any payments made (excluding the non-refundable deposit). The deposit may be transferred to a rescheduled workshop within 6 months of the original date.
- 7-14 days notice: 50% refund of any payments made (excluding the non-refundable deposit).
- Less than 7 days notice: No refund will be issued. The deposit is forfeited.
3.4 Rescheduling
Requests to reschedule an appointment are subject to our availability and the following conditions:
- First rescheduling request with more than 48 hours notice: No additional fee
- Second rescheduling request or less than 48 hours notice: 25% rescheduling fee
- Rescheduled appointments must be booked within 3 months of the original appointment date (6 months for bridal services)
4. Cancellation by Quartz Shore Studio
In the rare event that we need to cancel or reschedule your appointment due to illness, emergency, or unforeseen circumstances, we will:
- Notify you as soon as possible
- Offer to reschedule your appointment at a mutually convenient time
- Provide a full refund (including the deposit) if we cannot reschedule to your satisfaction
In case of extreme weather conditions or other force majeure events that make it impossible or unsafe to provide services, we will work with you to reschedule your appointment without additional charges.
5. Service Satisfaction
5.1 Quality Guarantee
We are committed to providing high-quality makeup artistry services that meet your expectations. If you are not satisfied with our services, please inform the makeup artist during or immediately after your service so that we can make necessary adjustments.
5.2 Refunds for Unsatisfactory Service
If you are dissatisfied with our services despite our attempts to rectify the situation, please contact us within 24 hours after your service. We will review your concerns on a case-by-case basis and may offer:
- A partial refund
- A complimentary touch-up session
- A discount on future services
Please note that refunds for subjective concerns about style preferences are at our discretion and will be considered on an individual basis. Photographic evidence may be requested to evaluate your concerns.
6. Product Purchases
6.1 Return Policy
For any makeup products purchased directly from us, the following return policy applies:
- Unopened and unused products may be returned within 14 days of purchase for a full refund
- Products must be in their original packaging with seals intact
- Proof of purchase is required
- Shipping costs for returns are not refundable
6.2 Faulty or Damaged Products
If you receive a faulty or damaged product, please contact us within 48 hours of receipt. We will arrange for a replacement or full refund (including shipping costs). Photographic evidence of the damaged product may be requested.
6.3 Non-Returnable Items
The following items cannot be returned for hygiene and safety reasons:
- Opened or used cosmetics
- Makeup brushes that have been used
- Personal care items
- Sale or clearance items marked as final sale
7. Gift Certificates
Gift certificates and vouchers are non-refundable but are transferable to another person. Gift certificates:
- Are valid for 12 months from the date of purchase
- Cannot be exchanged for cash
- Must be presented at the time of service (physically or digitally)
- May be extended for an additional 3 months upon request (subject to a £15 administration fee)
8. Digital Products and Online Courses
For digital products, online courses, or virtual makeup consultations purchased through our Website:
- Digital products and online courses are non-refundable once access has been granted
- If you experience technical issues accessing your purchased digital content, please contact us within 48 hours for assistance
- Virtual consultations may be rescheduled following the standard service rescheduling policy outlined in Section 3.4
9. Refund Processing
When a refund is approved:
- Refunds will be processed using the same payment method used for the original purchase
- Credit/debit card refunds typically take 5-10 business days to appear in your account, depending on your financial institution
- Bank transfer refunds may take up to 5 business days to process
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our Website. It is your responsibility to review this Policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.
11. Contact Information
If you have any questions about our Refund Policy or would like to request a refund, please contact us at:
Quartz Shore Studio
357 Carlie Ramp
Robinsonview, EX12 2WH
United Kingdom
Email: info@quartzshorestudio.site
Phone: +44 939 987 9842
We aim to respond to all inquiries within 2 business days.
